When you choose a hospital or clinic, international accreditation is a sign that independent experts have checked how safely and how well the organization works.
What accreditation means for you
- Correct identification: before any procedure, test or medication, staff check that you are the right patient, using at least two identifiers such as your name and date of birth.
- Safe medications: on admission and discharge, the medicines you take are checked to prevent errors and harmful interactions.
- Protection from infection: hand hygiene, sterilization and cleaning are monitored regularly.
- Falls prevention: your risk of falling is assessed and measures are taken, especially for older patients.
- Informed decisions: you have the right to clear information, to ask questions and to take part in decisions about your treatment.
- Your views count: accredited organizations have a patient feedback system and often a patient council.
Accredited organizations in Georgia
These organizations hold Accreditation Canada Platinum accreditation:
- Georgian Patriarchate’s St. Joachim and Anne Medical Center (Tbilisi)
- Hera 2011 (Tbilisi)
- Jo Ann University Hospital (Tbilisi)
- Ksenoni, St. David Agmashenebeli Church Hospital (Kutaisi)
- Consilium Medulla (Tbilisi)
- N Qiron (Tbilisi)
- National Health Organization (Kutaisi)
- Pineo Medical Ecosystem (Tbilisi)
- Vivamedi (Tbilisi)
Full list and source: accredited organizations. You can also check Accreditation Canada’s international register.
Questions you can ask a clinic
- Is the organization internationally accredited, and by which body?
- How will I be identified before a procedure?
- Whom do I contact if I am unhappy or have a question?
- Is there a patient council or a feedback form?
- What do I need to know after discharge: medicines, warning signs, my next appointment?
How to give feedback or make a complaint
First, contact the organization’s patient relations coordinator. Partner organizations also have an independent patient ombudsman and a patient council, run by the Public Health Institute of Georgia. More about patient councils, and how to apply to join one, on pacienti.ge (in Georgian).
Free information materials
142 patient booklets explain procedures, conditions and preparation in plain language, including Patient Rights in Georgian, English, Russian, Armenian and Azerbaijani. Booklets
Frequently asked questions
How can I tell whether a clinic is accredited?
See our Accredited page or Accreditation Canada’s international register on accreditation.ca. You can also ask the clinic.
Where can I make a complaint?
First to the organization’s patient relations coordinator; partner organizations also have an independent patient ombudsman.